FAQ

Where are your Laboratory based?
We are based in China. and we have our own equipments and team

 

 

What is the best way to contact you?
The best way to contact us is via the website contact form or via email (sales@dealchemical.com).and most of the time you will get a response within 3 hours during Monday-Friday and within 10 hours on weekends.and If you have an urgent enquiry then the best way to get a rapid response is by emailing and including “URGENT” in the subject field.

Can I have a free sample of a chemical to check the quality before ordering a larger amount?
It is so sorry , we do not offer free samples. We offer 1 to 5gram samples for new customers only charges 50-100 USD including shipping cost,and we ONLY offer free samples for our old cusotmers

When will you dispatch my order?
Usually within 24-48 hours, You will receive an email about tracking numbers.
What methods of payment do you accept?
We accept
-Moneygram
-Bitcoin
-Bank Transfer

Can you accept PayPal?
Sorry, no, PayPal do not permit the processing of payments for the chemicals.

You can search “paypal prohibited activities” by google

 

Do you accept the cash on delivery service?
We do not accept the cash on delivery service.

Where do you ship to?
We ship worldwide including Europe, USA, Asia and Australia

What are your shipping options?
– International Airmail
– Registered International Trackable Airmail Tracked
– EMS
– TNT
– DHL
– FEDEX
– UPS
– BY SEA(ONLY FOR LARGE ORDERS)
If my order hasn’t arrived, what can you do for us?
Please contact us,because We cannot do anything before 15 days ,it is still unders shipping ,only the update time is delayed,you have to be patient. please send us an email and we will look into it, declare it lost and re-ship for free if
your order was shipped and hasn’t arrived or updated over 15days , There is never any financial risk of doing business with us, you will always get your order. The only exception to this is if it is brought to our attention that your order was seized by your customs, because you did not have the lawful authority to import it.

I want to place an order , but I’m so worried about my privacy ?
We will never share or disclose your personal data with a third party and we will regularly wipe information regarding old orders, or instantly wipe all available data and communication related to your person upon request.